How to Raise a Complaint

Last updated: October 2026

We want people who reach out to Indexincludes Walk-In Tubs to be treated honestly and fairly. If something went wrong, we would like to know. This page shows how to share a concern and what comes after. It is a general template, not legal advice.

What You Can Tell Us

You are welcome to write to us about:

• Your experience when you called or messaged Indexincludes Walk-In Tubs
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• How a provider we connected you with acted

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, warranties and customer service. If work in your home went badly, it often helps to take it up with the provider first and keep a written record.

Please tell us as well. Feedback helps keep our network honest, and providers who repeatedly fall short may be removed. Be aware that Indexincludes Walk-In Tubs cannot settle contract disputes, process warranty claims, refund a provider's work or speak for a provider.

Sending Us Your Complaint

Email contact@indexincludes.living and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you recall
• The provider's name, if you have it
• What happened and what outcome you hope for

After You Write

We will confirm by email that your message arrived, usually within a few business days. Then we will look into it, which may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Settled?

If our answer does not resolve things, reply and ask us to take another look. You may also get help from your state attorney general, a state consumer protection office or the local Better Business Bureau. For licensed contractors, your state's contractor licensing board may be able to assist.

Contact

Email: contact@indexincludes.living